FAQ
General & Check-in Information
We highly recommend arriving at our dedicated counter at least 60 minutes before your scheduled departure time. This gives you ample time to verify your online booking, drop off your luggage, secure your physical boarding pass, and walk to the departure lounge without rushing. Check-in gates will strictly close 15 minutes prior to the boat's departure.
From Bali: Our ticketing and check-in counter is located near the main modern terminal building at Sanur Port (Jalan Matahari Terbit).
From Nusa Penida: You can find our official check-in counter directly near the entrance grid of Banjar Nyuh Harbour.
You only need to present your digital booking confirmation (e-ticket PDF on your smartphone) that you received via email or WhatsApp after booking on our website. Please also ensure you have a valid ID card or Passport matching the name registered on the ticket.
Search Route: Select your travel dates, route (Sanur or Nusa Penida), and number of passengers on our homepage.
Choose Schedule: Pick your preferred morning or afternoon departure time slots.
Enter Details: Fill in the names, nationality, and contact info (email/WhatsApp) for all passengers.
Make Payment: Securely pay via Credit Card, Bank Transfer, or your preferred Digital Wallet.
Get E-Ticket: Receive your digital boarding pass instantly via email or WhatsApp to present during check-in.
Luggage, Changes & Reschedule Policies
Each passenger is entitled to carry up to 20 kg of standard luggage (such as suitcases, backpacks, or travel bags) free of charge. Our professional boat crews will safely assist in loading and securing your heavy bags in the dedicated storage compartments before boarding. Please keep valuable items, passports, and fragile electronics in your personal hand luggage inside the cabin.
Yes, you can request a re-schedule free of charge, provided that the request is submitted to our customer service team at least 48 hours before your original departure time. All rescheduling requests are subject to seat availability on your newly requested date and time slot. You can easily initiate this by contacting our hotline.
Tickets are strictly valid only for the specific date and time slot printed on your reservation. If you miss your boat due to personal delays or getting stuck in traffic, the ticket will automatically be marked as a "No-Show" and becomes non-refundable and non-exchangeable. Please plan your morning commute carefully to avoid this.
Passenger safety is always our absolute priority. In the rare event of extreme ocean weather, high swells, or official restrictions from the Indonesian Coast Guard (Syahbandar), trips may be temporarily delayed or canceled. If a cancellation occurs, you will be notified immediately and offered a free reschedule to the next available safe crossing or free refund.
